1.1 Return Due To Change Of Mind (Physical Merchandise)
Louisiana Yarn Guys will happily accept returns due to change of mind as long as a request to return is received by us within 5 days of receipt of item and are returned to us in original packaging, unused condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to your original payment method. Refunds will take anywhere between 3-7 business days. We will notify you once this has been completed through email. (Louisiana Yarn Guys) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
1.2 Returns due to change of mind (Digital Products)
All sales of digital products are final. NO Refunds once purchased.
1.3 Returns Due To Defective Items
Louisiana Yarn Guys will happily honor any valid warranty claims, provided a claim is submitted within 5 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful defective claim. Upon return receipt of items for defective claim, you can expect Louisiana Yarn Guys to process your claim within 7 business days. Once claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a replacement item sent to you (if stock is available)
For Digital Products, the only recourse for a defective download is for Louisiana Yarn Guys LLC to send you a new file.